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Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal check. Personal checks will delay your order as we must wait for your funds to clear our bank before we manufacture and ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form with the check to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods, please inform us within 14 days of receipt of the goods, we require return of the entire order in un-damaged condition to us before we can issue any refunds. If you have received the WRONG design than what you ordered, we will exchange items at no extra charge to you. All products to be returned must be carefully repackaged in their original packing and must NOT be damaged additionally by you. Meaning, if you've installed our product onto your drums, they are now considered damaged and cannot be considered for return. Again, ALL PRODUCT MUST BE RETURNED IN UNUSED AND UNINSTALLED CONDITION PRIOR TO ANY CLAIM FOR RETURN WITHIN 14 DAYS OF RECEIPT. CUSTOMER MUST EMAIL US OR CALL US WITHIN 5 DAYS OF RECEIPT TO RECEIVE AN EXCHANGE OR REFUND. Product that has been installed or otherwise compromised by you is considered to be un-resaleable as installation requires you to poke random holes throughout the product. And no holes from one manufacturer to another ever properly line up. Thus, the reason we cannot resell USED wraps.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Prices and descriptions/design/wrap size availability is at our discretion and may be changed without notice.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively. Absolutely no PayPal claims will be accepted outside of these policies if you have used PayPal for your purchases. By using this commerce and online ordering system, you agree to the terms of this sale and acknowledge that you will conduct business accordingly, and will not attempt to fraud us or steal from us. We've had it happen. ABSOLUTELY NO RETURNS OR REFUNDS WILL BE GIVEN OUTSIDE OF THESE TERMS. You are ordering a 100% custom addition to your drum set. That being said, you are responsible for proper installation, line-up of design and seams to the shell, and any other issues you may encounter during installation. We include easy to understand installation instructions with every order, and we are available by phone at 1.800.768.4518 or via our online messaging service Monday through Friday, 8:30am - 5:00pm. We cannot be held responsible for YOUR damaging the wraps, either. But if that DOES happen, we offer impressive discounts on replacement wraps. Please contact us for any additional issues we may not have covered here. DO NOT USE A THIRD PARTY ARBITRARY SERVICE OR PAYPAL TO RESOLVE COMPLAINTS. Work with us, we will work with you! And remember… NO RETURNS OR REFUNDS GIVEN OR ENTERTAINED UNTIL YOU RETURN THE PRODUCT TO US, UNDAMAGED (unless the reason for your return is Carrier Damage. And again, those claims MUST be submitted with a Claim Report through the carrier PRIOR to our involvement.

Kryptronic Internet Software Solutions